Conditions générales de vente
Company name: FirstClass
Address: Avenue des héros n°23, 1160 Auderghem
Email address: info@royalbeautycenter.be
Telephone number: 02 522 69 86
VAT number: Be0675726744
I. Terms and conditions of online purchases
Article 1 - Purpose and scope
1.1. These General Terms and Conditions of Sale define the rights and obligations of the parties in connection with the sale of products via the www.royalbeautycenter.be website, available at https://www.royalbeautycenter.be/. These General Terms and Conditions govern exclusively the sale of products offered on the Site.
1.2. The General Terms and Conditions are concluded between, on the one hand, the company FirstClass(VAT Be0675726744), whose registered office is located at Avenue des héros 23, Brussels, Belgium, hereinafter referred to as the “Vendor” and, on the other hand, the person wishing to consult the Site and make a purchase, hereinafter referred to as the “Customer”. The Customer and the Vendor are hereinafter jointly referred to as the “Parties”. The Parties agree that their relationship shall be governed exclusively by the General Terms and Conditions, to the exclusion of all other terms and conditions.1.3. Any order for a Product or service offered on the Site implies prior consultation and express acceptance of the General Terms and Conditions by the Customer, without this acceptance being conditional upon a handwritten signature by the Customer. In accordance with the legal provisions in force in Belgium relating to electronic signatures, the Vendor may consider the customer's order via the proposed channels (see article 2.3) as constituting an electronic signature with the value of a handwritten signature, with the contractual consequences that this implies.
1.4. The Customer who orders a Product on the Site must possess full legal capacity.
1.5. The Seller reserves the right to modify the General Terms and Conditions, and will communicate the new version to Users via the Site.
Article 2. - Protection of privacy
FirstClass would like to remind you of its commitment to scrupulously respect the trust you have placed in us and to apply the legal obligations concerning the protection of privacy. This is why, as a Customer, you have the right to access, rectify and delete data concerning you, which you may exercise by contacting us by post at Avenue des Heros 23, by e-mail at info@royalbeautycenter.be or by telephone on 02 522 69 86.
Article 3 - On-line purchasing methods
3.1. Product or service purchase price
The price of Products or services for sale on the Site is displayed in Euros, including VAT. This price does not include delivery charges payable by the Customer.
Even if the Vendor modifies its prices after the sale, the Products will be invoiced on the basis of the price in force at the time the order is validated.
3.2 Delivery charges
When placing an Order, the Customer undertakes to pay, in addition to the Purchase Price of the Products ordered, the delivery charges. If these costs are modified after the purchase, they will be invoiced on the basis of the rates in force at the time the order is validated. They will not be reimbursed if the Customer returns his Order in accordance with his right of withdrawal or the legal guarantees, in accordance with articles 6 and 7 respectively of these General Terms and Conditions.
3.3. To place an order, the Customer must complete the order form provided on the Site, send an e-mail to adresseinfo@royalbeautycenter.be, or place an order by telephone, all of which require the Customer to provide the information necessary for the transaction. The Vendor cannot be held responsible for the consequences of providing incorrect information.
By placing an order, the Customer accepts the present Terms and Conditions in their entirety, and undertakes to pay the total amount due in full.
3.4. The data recorded by the Vendor shall constitute proof of the contractual relations between the Parties.
3.5. The Vendor reserves the right to refuse or cancel any order or delivery in the event of an existing dispute with the Customer, total or partial non-payment of a previous order or refusal to authorize payment by credit card by banking institutions. In such cases, the Vendor may not be held liable.
3.6. The Customer may cancel an order as long as it has not yet been dispatched. The order will then be cancelled immediately, as will the request for payment if this has not yet been made. If payment has already been received by the Vendor, the Customer will be refunded the full Purchase Price. Once the purchase has been delivered, the Customer may not cancel the order, but may exercise his right of withdrawal (see article 6).
Article 4 - Payment terms
4.1. Payment for Purchases can be made in several ways:
by credit card such as Visa, Mastercard or American Express
by Bancontact
by Paypal.
4.2. The validity of the payment will be confirmed or not after verification with the issuing bank. If the payment is confirmed, it will be debited in accordance with the terms agreed with the card-issuing bank. The Product(s) ordered remain the sole property of the Vendor until payment has been received.
4.3 Liability
The Vendor cannot be held liable for any inconvenience or damage caused by the use of the Internet (including computer viruses).
Article 5- Shipping and delivery times
5.1. The Seller is responsible for the delivery of the Product(s) involved in the transaction anywhere in Belgium. The Vendor will make every effort to ensure that the order is dispatched to the address indicated by the Customer within a few days of the Order being validated. Orders are likely to arrive at the address indicated by the Customer on working days, between 8am and 6pm. The parcel will be delivered to the addressee or to any other person present at the address indicated. In the event of absence, a notice will be left in the letterbox with instructions on how to collect the parcel. The customer must collect the parcel or contact the delivery agent to arrange a new method of receiving the parcel. If the Customer does not arrange a new delivery within 2 weeks of the first presentation of the order, or if he is absent at the time of this new delivery, the order will automatically be returned to the Vendor, generating any additional delivery charges to be borne by the Customer.
5.2. Each delivery is deemed to have been made upon receipt of the Product by the Customer, automatically transferring the risks to the latter. Proof of receipt will be provided by the delivery person.
5.3. On receipt of the parcel, the customer must check the quality of his purchase and is entitled to make any claims under his right of withdrawal or the legal guarantees, in accordance with articles 6 and 7 respectively of these General Terms and Conditions. He/she may also refuse the parcel if it clearly appears to have been opened or bears obvious traces of deterioration due to mishandling during delivery. In the latter case, complaints must be made to the seller within three working days of delivery.
Article 6 - Right of withdrawal and return policy
6.1. The consumer has the right to notify the company that he/she renounces the purchase, without penalty and without giving any reason, within fifteen (15) calendar days from the day following the delivery of the goods or the conclusion of the service contract, in accordance with the provisions of the law of 6 APRIL 2010 relating to market practices and consumer protection.
Once the Customer has expressed his/her intention to return all or part of his/her Order, he/she has a period of 10 calendar days to return the Products to the Vendor. If this period is not respected, the Customer's right of withdrawal will lapse and the Order will be considered final.
6.2. The return to the Seller shall be made to the following address: Rue Middelbourg n°28, 1170, Watermael-boistfort. The customer may opt for the delivery method of his choice, bearing in mind that the costs and risks associated with the return of the package are at his expense, and he must retain proof of shipment.
6.3. In the event of the Customer exercising his right of withdrawal, the Vendor undertakes, after verification of the returned items (see article 6.5), to refund the Purchase Price to the Customer within thirty (30) calendar days of receipt of the return package by the Vendor, excluding delivery costs.
6.4. Refund procedure
If the Customer has paid for the Order by credit card, a credit for the value of the purchase price of the returned items will be made to the credit card used by the Customer to pay. The Customer will be reimbursed in accordance with the terms and conditions agreed with the card-issuing bank. If the Customer has paid for the Order using another form of payment, the refund will be made by bank transfer to the bank account number indicated by the Customer to the Vendor. The Vendor declines all responsibility in the event of an invalid refund due to the customer's incorrect communication of a bank account number.
6.5. This right of withdrawal will be refused if the Products delivered have obviously been used, soiled and/or damaged, or if they contain missing parts. The Product(s) must be returned in their original packaging, with all documents and accessories. If the returned items are not accepted due to the above conditions, the Customer must take them back and will not be reimbursed.
Article 7 - Legal warranty
7.1. Insofar as the Customer is a consumer and the product concerned is a consumer good, the Customer benefits from the legal warranty of conformity on the products delivered, in accordance with current Belgian legislation, for a period of two years from delivery. Any defect detected within 6 months of delivery will be presumed to have existed from the outset. After this 6-month period, the Vendor may, if the circumstances justify it, contest the fact that the lack of conformity already existed when the product was delivered. If the warranty conditions are met, the Customer may demand the replacement of the item concerned, at no extra cost, within a reasonable time and within the limits of the availability of similar items, or a refund of the Purchase Price. The Seller reserves the right to refuse the exchange or refund of the item under warranty if it appears that the item has not been used correctly according to the instructions or has been abused by the customer.
7.2. Contrary to the right of withdrawal (see article 6), the Vendor will reimburse the customer for the cost of returning the item for which the customer has invoked the legal guarantee, provided that this is carried out by the delivery company chosen by the Vendor and that the item can be exchanged or reimbursed (see article 7.1). In the event of an exchange, delivery will also be at the Seller's expense.
Article 8 - Disputes
8.1. These General Terms and Conditions are governed by Belgian law. In the event of a dispute, the courts of the judicial district of Brussels shall have sole jurisdiction if an amicable solution has not already been found.
8.2. The communications between the two Parties kept by the Vendor will be considered as evidence that can be taken into account.
8.3. These General Terms and Conditions form a contractual whole between the two Parties. We endeavor to update them in accordance with any changes in Belgian law that may have an impact on them. However, some of its articles may be held to be invalid in application of a law, regulation or following a final decision by a competent court. However, the other stipulations will retain their full force and scope.